Refund Policy
We are committed to providing our customers with high quality and handmade products. However, we understand that there may be situations where a return or exchange is necessary. Here is our return policy for handmade leather products.
- Return Time
You have 14 days from the date of receipt of your order to make a return or request an exchange.
- Return Conditions
For a product to be eligible for a return or exchange, it must meet the following conditions:
- The product is unused and in perfect condition, with no signs of wear or damage.
- The product is in its original packaging.
- The product must be returned with the proof of purchase (invoice or receipt).
- Leather being a natural material, variations in texture or color may occur and are not considered defects. These variations are part of the beauty of the product and do not justify a return.
- Defective or Damaged Products
If you have received a defective or damaged product, please contact us within 48 hours of receipt. We will provide you with a quick solution, either a replacement or a refund, without return costs.
- Personalized or Custom Products
Customized (engravings, specific colors, sizes on request) or customized products cannot be returned, except in the event of a manufacturing defect.
- Return Process
To initiate a return, please follow these steps:
- Contact our customer service at info@collectionhaiti1804gmail-com or by phone at +509 44 52 2222 to inform us of your return request.
- We will provide you with a return form with detailed instructions on how to return the product to us.
- You will be responsible for return fees, unless the product is defective or damaged upon receipt.
- Refund
Once the return has been validated and the product is received in its original condition, we will make a full refund on the original payment method, within 5 to 7 working days.
- Exchanges
If you want to exchange a product, contact our customer service to find out if the desired item is in stock. If the exchange is approved, we will send you a replacement product once the return is made.
- Items Not Eligible for Return
Products that do not meet the return conditions mentioned above will not be accepted, including:
- Products that have been used, worn or damaged.
- - Products that are not in their original condition or whose packaging has been opened or altered.
- Customer Responsibility
The customer is responsible for taking care of the product during the return period and packing it properly to avoid damage during transport. Items damaged on return will not be accepted.
- Contact
For any questions regarding our return policy or to initiate a return, please contact us at:
- E-mail: info@collection1804.com
- Phone: +509 44 52 2222
- Postal address: 13, Rue Chochotte Babiole, Port-au-Prince, Haïti
Conclusion
We do everything we can to ensure that our handmade leather products meet your expectations. If you have any questions or concerns, our customer service is at your disposal to help you.
Thank you for choosing Collection 1804!
